QUESTIONS

-Why ZElight does not include cord and light bulb?
-Can I see your products in your shop?
-How much is the delivery charges?
-How long is the delivery time?
-I am interested in bulk purchase, do I get discount?
-I am interested to be the reseller, is there anything for me?
-Privacy Policy
-How to Place Order?
-How do I make payment?

Why ZElight does not include cord and light bulb?
We understand that interior design is subjective. ZElight offers you flexibility to choose hanging lamp cord and light bulb that suit your home best. As part of our commitment to green movement, we recommend you to use Compact Fluorescent Light bulb (CFL).

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Can I see your products in your shop?
We are sorry, we operate as an online store based in Singapore. By saving on retail shop rental, we are able to bring you more high quality products at the most competitive prices.

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How much is the delivery charges?
We offer FREE delivery within Singapore. For international order, please contact us to get discounted international shipping rates.

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How long is the delivery time?
Your order will be shipped out within 1 business day after payment received. You will receive the item in about 2 to 3 days.


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I am interested in bulk purchase, do I get discount?
Yes! We are glad to know that you like our products so much! Please drop us email to sales@koanliving.com.sg we will respond you within 24 hours.

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I am interested to be the reseller, is there anything for me?
Yes! We are glad to know that you like our products so much! Please write to us. We will respond you within 24 hours.
If you have further queries, kindly write to us at sales@koanliving.com.sg Our customer care executive will get back to you within 24 hours.

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Privacy Policy
Maintaining your trust in our brand is important to us. We collect certain information when you visit our website, in order to improve your shopping experience and allow us to better communicate with you regarding our products and services. We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.

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How to Place Order?
Option 1: Shopping cart
You can use the integrated shopping cart for instant purchase (payment by PayPal or credit card) 

Option 2: Email order
If you have any doubt, please send us email to sales@koanliving.com.sg. We will answer your question and guide you through the order and payment process.

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How do I make payment?
For Singapore customers, we accept PayPal, Credit card payment, as well as direct debit (ATM or Internet banking) from all major Singapore local banks – DBS/ POSB , OCBC and UOB.

Option 1: PayPal fund transfer
If you have PayPal account, you could send payment to PayPal@koanliving.com.sg Alternatively, you can use order page.

Option 2: Bank Transfer

You can make payment via Internet Banking of ATM direct transfer to our bank account below:

DBS or POSB
DBS Saving Plus 001-6-172641 (Bank code: 7171, Branch code 001)

OCBC
Saving Account 537-2020-585

UOB
Uniplus Saving Account: 324-375-747-7

Once the payment has been processed and approved, please send us your delivery address, amount paid and account number to sales@koanliving.com.sg

Option 3: Credit card

You will need to contact us if you wish to pay with credit card. We are using PayPal gateway to process your credit card securely without storing any of your credit card information on our server.

For International customers, we accept PayPal and credit card payment(via PayPal gateway). Please contact us at sales@koanliving.com.sg to get discounted International Shipping rate.


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